We settle and defend claims efficiently on your behalf
You benefit from personalised claims handlingYour individual business requirements are taken into account by our experienced and committed claims teams specifically structured per line of business
Your client team supports you along the journeyYou are provided advice and comprehensive feedback by your personal client team of claims, underwriting / operations experts and risk engineers. Furthermore, you can rely on our international network of service providers such as loss adjusters and lawyers
Your claims are rapidly settledWhen your risk management journey is disrupted by a loss, our aim is to get you back on track as quickly as possible. We commit to a rapid settlement once the supporting documents have been submitted
You know where you standYou benefit from transparent open dialogue, regular claims reviews and innovative reporting tools which will help you know exactly where you stand in your claims journey
500 claims handlers worldwide provide you with sound legal and technical expertise
Our claims management philosophy is based on high quality standards which include global claims guidelines applied worldwide, international synergies and audits of claims performance.
You will get global and local claims services
Our teams specialise in international programmes. We deliver by ensuring close international cooperation and regular benchmarking of trends having an impact on claims.
In case of an event, you can count on us
Rapid and efficient communication between you and our claims experts is fundamental when a loss occurs. That’s why you will be given access to our key claims experts 24/7. Our key staff stay available for you via the latest electronic communication tools.
You benefit from our vast experience in handling crisis situations and crisis claims such as natural events, aircraft accidents or industrial catastrophes. Dedicated procedures, international claims synergies, existing agreements with worldwide service providers and a real collaboration with clients underpin our response in such difficult situations for our clients.
You can rely on our highly recognised expertise to manage claims on an international basis, with our international network partners. Our solid claims excellence is built on procedures and processes applicable worldwide, long-term synergies, regular sharing of local legal constraints and analysis of the claims performance.
You are offered an independent evaluation of the claims sustained and proactive salvage and recovery actions to reduce your costs. Recognizing opportunities for claims settlement means that, when appropriate, we search for alternative dispute resolutions and amicable settlements for obtaining the best total claim outcome.
You can benefit from advice and recommendations of our Risk Consulting experts to prevent and mitigate similar losses occurring in the future.
Use of new technologiesIn close collaboration with service providers, losses have been assessed and adjusted via drone flights and 3D model, allowing the settlement of claims at the earliest possible stage with secure analysis of causes and consequences.
Bring agility in claims processesWe are moving to digital to make our claims handling faster and more agile.
Digital Claims reportingWe continuously invest in new technologies, digital claims reporting and data quality to offer you highest efficiency worldwide