Claims handling and claims management for Marine represent one of AXA Corporate Solutions’ core business activities.
In that respect, whenever and wherever a claim occurs, the insured property must be preserved and its business activity and commercial links allowed to continue.
In a constantly changing market environment and in the face of continually renewed outside pressures, AXA Corporate Solutions commits itself to assuring its clients that its claims handling services be their preferred choice.
Key facts and figures :
- A network of more than 40 claims staff with extensive legal and marine experience
- International presence in China, Germany, Hong Kong, Italy, Middle East, Singapore, Switzerland, UK and USA
- Key staff accessible at any moment (24/7 service) via the latest electronic communication tool
AXA Corporate Solutions Marine Claims Department is internationally recognized for its high quality tailor-made service. Its aim is to ensure that all claim matters are effectively and efficiently handled to suit its clients’ particular needs.
- Open dialogue with clients and brokers
- Personalized approach via individual staff dedicated to major accounts
- Focused investment on understanding clients’ specific business needs
- Long-term relationships with our clients
- Rapid settlement of claims once the supporting documents have been submitted
- Consistent quality of service around the globe thanks to knowledge sharing and working in partnership within our multilingual staff network
AXA Corporate Solutions offers its clients the benefits of its strength and experience in :
- Handling major Hull & Machinery and Cargo claim events
- Direct negotiations with third parties to avoid protracted and expensive legal proceedings thus reducing significantly costs for intermediaries
- Special agreements with selected salvors allowing rapid settlement and more effective dispute resolutions
- Prompt delivery of Letters of Guarantee – General Average, Salvage
- International insurance programs fully integrated with head office claims handling ensuring a consistent and high standard of client service wherever the client may be located
- Local contacts for cargo salvage sale solutions
- Close collaboration with the international in-house technical advisors’ team comprising former seagoing officers and master mariners experienced in all fields of shipping and transport logistics
- Close collaboration with marine professionals –lawyers, surveyors, salvors