AXA Corporate Solutions’ strategy clearly embraces long-term relationships with its clients, built up on mutual respect and transparency through regular contacts and meetings on all management and operational levels. To be such a “close and qualified” partner for its clients worldwide, AXA Corporate Solutions has put in place key functions such as Regional Commercial Managers, Account Managers and Claims Account Managers.
Regional Commercial Managers (RCM)
Regional Commercial Managers are in charge of monitoring the company’s strategy and its commercial deployment in terms of insurance products, services and the related quality of service.
Regional Commercial Managers also lead and support their teams of Account Managers, who are the point of entry to AXA Corporate Solutions expertises.
Account Managers (AM)
Within its customer-driven strategy AXA Corporate Solutions created the Account Management function and approach at the beginning of year 2000 to further enhance its proximity with clients.
Account Managers have a cross-branch view of the client and an in-depth knowledge of its company, current issues and future developments and expectations. Entry-point and pivot-point between the insured and AXA Corporate Solutions, they work in conjunction with all business lines, but also with management, claims and services departments to convey the client’s needs as effectively as possible and to best adapt the response developed by AXA Corporate Solutions.
Claims Account Managers (CCDS)
As pivot-centers of the commercial relations between the insured and AXA Corporate Solutions, the Claims Account Managers are in charge of centralizing all claims-related matters, thus disposing of a comprehensive view of the clients’ needs, claims evolution, etc.
The Claims Account Manager’s role is to improve quality of service in claims handling and facilitate relationships within AXA Corporate Solutions, e.g. with Account Managers and other lines of business departments.